Refund policy

Return & Refund Policy

You have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase.

To start a return, please contact us at sales@decantedperfumes.co.uk. Returns sent without contacting us first may not be accepted.

Customers are responsible for return postage costs unless the item received is faulty, damaged or incorrect.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, faulty or you receive the wrong product, please contact us as soon as possible with your order details and, where possible, photographs of the issue. We will assess the problem and arrange an appropriate resolution.

Non-Returnable Items

For hygiene and product integrity reasons, fragrance decants that have been opened or used cannot be returned unless they are faulty, damaged or incorrect.

Exchanges

If you would like a different fragrance or decant size, please request a return of the eligible item. Once your return has been accepted, you can place a new order for your preferred product.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sales@decantedperfumes.co.uk.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Email: sales@decantedperfumes.co.uk

This policy does not affect your statutory rights.